"Having worked in the Health & Social Care and customer facing sectors for nearly 20 years, I have always been driven by improving quality while ensuring services delievered to individuals using the service, receive the best possible care and support" (Neil Grant)
Continual quality assurance is the key to any successful service; a fundamental requirement is to have clear, functional and robust policies and procedures in place.
Below is a sample of the key policies and procedures our day support abides.
ACTS:
The Care Act 2014
Equality Act 2010
Valuing People Now 2009
Mental Capacity Act 2005
The Autism Act 2009
The Human Rights Act 1998
Health & Safety at work Act 1974
SAFEGUARDING:
We are fully committed to maintaining a safe environment for those who use our service, and therefore follow the safeguarding standards, as defined in the Kent & Medway Safeguarding Children (2016) and the Multi Agency Adult Protection Policy, Protocols and Guidance for Kent & Medway (Revised April 2016).
INDIVIDUAL POLICIES & PROCEDURES:
Care Planning
Transportation of Service Users
Service User Induction and welcome
Use of Mobile Phones and Internet
Restraint
Abuse
Challenging behaviour
Missing Person
Medication and Administration
Complaints
Lifting and manual handling
Health & Safety
Asbestos register
COSHH
Environmental Risk Assessment
Lone Working
Training & Induction
Data Protection and Confidentiality
Whistle Blowing
Staff Supervision
Volunteers
Recruitment & Selection
Rehabilitation of Offenders
Equality & Diversity
Bully & Harassment
Receipt of gifts
Bribery