"Having worked in the Health & Social Care and customer facing sectors for nearly 20 years, I have always been driven by improving quality while ensuring services delievered to individuals using the service, receive the best possible care and support" (Neil Grant)

Continual quality assurance is the key to any successful service; a fundamental requirement is to have clear, functional and robust policies and procedures in place.

 

Below is a sample of the key policies and procedures our day support abides.

 

ACTS:

 

The Care Act 2014

Equality Act 2010

Valuing People Now 2009

Mental Capacity Act 2005

The Autism Act 2009

The Human Rights Act 1998

Health & Safety at work Act  1974

 

SAFEGUARDING:

 

We are fully committed to maintaining a safe environment for those who use our service, and therefore follow the safeguarding standards, as defined in the Kent & Medway Safeguarding Children (2016) and the Multi Agency Adult Protection Policy, Protocols and Guidance for Kent & Medway (Revised April 2016).  

 

 

INDIVIDUAL POLICIES & PROCEDURES: 

 

Care Planning

Transportation of Service Users

Service User Induction and welcome

Use of Mobile Phones and Internet

Restraint

Abuse

Challenging behaviour

Missing Person

Medication and Administration

Complaints

Lifting and manual handling

Health & Safety

Asbestos register

COSHH

Environmental Risk Assessment

Lone Working

Training & Induction

Data Protection and Confidentiality

Whistle Blowing

Staff Supervision

Volunteers

Recruitment & Selection

Rehabilitation of Offenders

Equality & Diversity

Bully & Harassment

Receipt of gifts

Bribery